PRIVACY POLICY & TERMS AND CONDITIONS

Privacy Policy

In general, the personal information we collect from you includes (but is not limited to) your name, contact details including phone numbers,email and postal addresses and financial information, including your credit card details. This information is required for us to administer your booking and allow us to correspond with you, in relation to your enquiry or booking. We may also provide you with ongoing information via email, to let you know of happenings and specials.(You can opt out from this at any time.) We will not use your information for anything other than its intended use and do not pass any of your personal information to third parties that are not directly related to the booking process. Our payment gateway is a secure page hosted on a secure Westpac server.

We will take all reasonable steps to protect your personal information from misuse, loss, or unauthorised access, including by means of firewalls, password protection and encryption of credit card transactions.

However, you acknowledge that the security of online transactions and the security of communications sent by electronic means or by post cannot be guaranteed. You provide information to us via the internet or by post at your own risk. We cannot accept responsibility for misuse or loss of, or unauthorised access to, your personal information where the security of information is not within our control.

You acknowledge that we are not responsible for the privacy or security practices of any third party (including third parties that we are permitted to disclose your personal information to in accordance with this policy or any applicable laws). The collection and use of your information by such third party/ies may be subject to separate privacy and security policies.

If you suspect any misuse or loss of, or unauthorised access to, your personal information, please let us know immediately.

Terms & Conditions

We, at Hunter Concierge have updated our cancellation policy. For all new enquiries and bookings made from 20th May 2020 onwards, our standard cancellation policy will apply as at this point the situation is well known to all and bookings are assumed to be made with that in mind.

With the current Covid-19 crisis in mind, our new policy is in line with the offerings from airlines, tourism operators and travel companies all over the world as well as NSW Fair Trading and the ACCC guidelines. 

If Federal or State Governments impose restrictions banning domestic and/or regional/non-essential travel in place at the time of your arrival, and therefore directly affecting your booking. In this instance, we have the following option available for affected bookings;

1.     Move your booking to a new date within 12 months of the original arrival date. Please note that any increase in tariff (for example, special event weekends and public holidays) for the new dates will need to be paid where applicable. Please note that the date of your booking will only be permitted to change once. This credit is non-refundable or redeemable for cash. You will need to advise Hunter Concierge of new dates and stay at the property prior to the end of the 12-month period.

We fully acknowledge that moving dates rather than a full refund may not suit everyone, but we are left without another option. The COVID-19 pandemic has decimated the Travel Industry and Hunter Concierge have not been immune to its effects.